💬 Customer Support

Summarize a customer email thread in Outlook

💬 Customer SupportMicrosoft 365 CopilotBeginner★ Popular

Task · Email support
Time saved · 5-10 min per thread (estimate, not measured)

Steps

1. Open the file, email or meeting in the Microsoft 365 app
2. Open the Copilot pane
3. Enter the prompt
4. Check output against the source content

Prompt / template

Summarize this thread: what the customer wants, what we've promised, and open questions.

Source · https://support.microsoft.com/en-us/topic/summarize-an-email-thread-with-copilot-in-outlook-a79873f2-396b-46dc-b852-7fe5947ab640
Last checked · 2026-10-16

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