💬 Customer Support

Build macros from past tickets

💬 Customer SupportClaudeBeginner

Task · Support macros
Time saved · 3-4 hrs one-off (estimate, not measured)

Steps

1. Export anonymized tickets
2. Upload to a Project
3. Run prompt
4. Load macros into helpdesk

Prompt / template

From these 30 resolved tickets, identify the 8 most common issues and write a reusable macro for each.

Source · https://support.anthropic.com/en/articles/9517075-what-are-projects
Last checked · 2026-10-16

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