Rewrite a support reply for empathy and clarity
Task · Reply quality
Time saved · 2-5 min per ticket (estimate, not measured)
Steps
- Remove personal data
- Paste draft and prompt
- Check facts unchanged
Prompt / template
Rewrite this reply so it acknowledges the customer's frustration, explains the fix in 3 steps, and ends with a clear next step. Keep facts unchanged: [paste]
Source · https://platform.openai.com/docs/guides/prompt-engineering
Last checked · 2026-10-16