Email support agent with Gemini and GPT fallback
Task · Email support
Time saved · 1-3 hrs per day (estimate, not measured)
Steps
- Import template
- Connect Gmail and Sheets FAQ
- Set escalation rule
- Start in draft mode
Prompt / template
Answer using the FAQ sheet only. If no answer found, reply that a human will follow up and flag it.
Source · https://n8n.io/workflows/6287
Last checked · 2026-10-16
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